Emotional Intelligence
Introduction
Emotional Intelligence(EQ) is a critical skill for both leaders and employees in the workplace. Companies that embrace and address the human emotions of their workforce will find them to be happier at their work and more willing to give their best. Moreover, research also suggests that success in work and in life depends more on one’s EQ than IQ.
This course’s objective is to give attendees the skills to understand and manage their emotions and the emotions of others. By attending, participants will learn how to manage personalities, keep a harmonious workplace, increase motivation and boost productivity. Participants will also find that applying these concepts will bring better customer relations, give them an edge in negotiations, and improve their networking skills.
OPEN TO ALL
Target Participant
ILSAS BANGI
Venue
2 DAYS
Duration
Objective
At the end of the course, participants will be able to:
- Apply EQ techniques in relationships
- How to negotiate and manage conflicts
- Give a positive experience towards the customers by treating them with love and friendliness
- Handle Irrational Customers professionally and smoothly
Agenda
- The Concept Behind Emotional Intelligence (EI)
- EI And Customer Relations
- EI And Effective Customer Service
- EI and Interpersonal Intelligence
- Interpersonal Communications
- Effective Relationships
- The Skill of Managing Others
- Technique s For Handling The Customer’s 3C (Complain, Critic and Condemn)
What people say?
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