Emotional Intelligence

Introduction

Emotional Intelligence(EQ) is a critical skill for both leaders and employees in the workplace. Companies that embrace and address the human emotions of their workforce will find them to be happier at their work and more willing to give their best. Moreover, research also suggests that success in work and in life depends more on one’s EQ than IQ.

This course’s objective is to give attendees the skills to understand and manage their emotions and the emotions of others. By attending, participants will learn how to manage personalities, keep a harmonious workplace, increase motivation and boost productivity. Participants will also find that applying these concepts will bring better customer relations, give them an edge in negotiations, and improve their networking skills.

OPEN TO ALL

Target Participant

ILSAS BANGI

Venue

2 DAYS

Duration

Objective

At the end of the course, participants will be able to:

  • Apply EQ techniques in relationships
  • How to negotiate and manage conflicts
  • Give a positive experience towards the customers by treating them with love and friendliness
  • Handle Irrational Customers professionally and smoothly

Agenda

Day 1
  • The Concept Behind Emotional Intelligence (EI)
  • EI And Customer Relations
  • EI And Effective Customer Service
Day 2
  • EI and Interpersonal Intelligence
  • Interpersonal Communications
  • Effective Relationships
  • The Skill of Managing Others
  • Technique s For Handling The Customer’s 3C (Complain, Critic and Condemn)

What people say?

It was a perfect match seeing that i need to work on my confidence.I actually learnt more skills that is needed for me to be able to develop training programs.
Bodil Dahl
Ceo & Founder Crix
The course definitely helped in improving concepts. It would be great if you add more examples of templates for Training evaluation. This would help in creating better sheets in future. Thanks
Sonal Tyagi
Head Of Sales , Intel