RM 3.6K
Desktop Support Specialist

Desktop Support Specialist
IT & Corporate System

Overview:
The  Desktop  Support  Specialist  is  a  three-days  entry  level  course  where  delegates develop  a  clear  understanding  of  the  role  and  responsibilities  of  a  Desktop  Support Specialist. They learn about the OnsiteDesktop Support environment and the role that support plays within the organisation and in today's business environment.

They  learn to identify, understand and develop the skills and competencies required of a Desktop Support Specialist :
  • Practical knowledge to improve onsite customer interaction
  • How service level agreements impact workflow and prioritization of requests
  • Seven key steps for effective root cause analysis
  • The ITIL processes of Incident Management , Problem Management and Change Management
  • An overview of Security management and knowledge management
  • Essential time management and problem-solving skills
  • Effective strategies for managing difficult customers


Objective:
The course ensures that Desktop Support Specialists (DSS) work to consistent, recognised industry standards and in line with best practice guidelines. The focus is on Professionalism, Soft-Skills and IT Service Management as these are the skills, competencies and knowledge that a desktop support specialist requires in order to deliver professional and effective on site support.


for any enquiries please contact:

1. NAME: ROZITA MOHD
   Email: rozitam@tnb.com.my

2. NAME: NOOR HASLIZA SAID
   Email: noorhaslizas@tnb.com.my

Duration: 3 Days


Request Form





Available Sessions

Upon Request


Other Information
Target Participant: IT06, TT10 & Technical Support Professionals who Provide In-Person Support to Internal Employess, Remote Workers, or External Customer


Price

Upon Request



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Overview:

The  Desktop  Support  Specialist  is  a  three-days  entry  level  course  where  delegates develop  a  clear  understanding  of  the  role  and  responsibilities  of  a  Desktop  Support Specialist. They learn about the OnsiteDesktop Support environment and the role that support plays within the organisation and in today's business environment.

They  learn to identify, understand and develop the skills and competencies required of a Desktop Support Specialist :
  • Practical knowledge to improve onsite customer interaction
  • How service level agreements impact workflow and prioritization of requests
  • Seven key steps for effective root cause analysis
  • The ITIL processes of Incident Management , Problem Management and Change Management
  • An overview of Security management and knowledge management
  • Essential time management and problem-solving skills
  • Effective strategies for managing difficult customers

Objective:
The course ensures that Desktop Support Specialists (DSS) work to consistent, recognised industry standards and in line with best practice guidelines. The focus is on Professionalism, Soft-Skills and IT Service Management as these are the skills, competencies and knowledge that a desktop support specialist requires in order to deliver professional and effective on site support.


for any enquiries please contact:

1. NAME: ROZITA MOHD
   Email: rozitam@tnb.com.my

2. NAME: NOOR HASLIZA SAID
   Email: noorhaslizas@tnb.com.my

Target Participant: IT06, TT10 & Technical Support Professionals who Provide In-Person Support to Internal Employess, Remote Workers, or External Customer
Duration: 3 Days
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Overview:

The  Desktop  Support  Specialist  is  a  three-days  entry  level  course  where  delegates develop  a  clear  understanding  of  the  role  and  responsibilities  of  a  Desktop  Support Specialist. They learn about the OnsiteDesktop Support environment and the role that support plays within the organisation and in today's business environment.

They  learn to identify, understand and develop the skills and competencies required of a Desktop Support Specialist :
  • Practical knowledge to improve onsite customer interaction
  • How service level agreements impact workflow and prioritization of requests
  • Seven key steps for effective root cause analysis
  • The ITIL processes of Incident Management , Problem Management and Change Management
  • An overview of Security management and knowledge management
  • Essential time management and problem-solving skills
  • Effective strategies for managing difficult customers

Objective:
The course ensures that Desktop Support Specialists (DSS) work to consistent, recognised industry standards and in line with best practice guidelines. The focus is on Professionalism, Soft-Skills and IT Service Management as these are the skills, competencies and knowledge that a desktop support specialist requires in order to deliver professional and effective on site support.


for any enquiries please contact:

1. NAME: ROZITA MOHD
   Email: rozitam@tnb.com.my

2. NAME: NOOR HASLIZA SAID
   Email: noorhaslizas@tnb.com.my

Target Participant: IT06, TT10 & Technical Support Professionals who Provide In-Person Support to Internal Employess, Remote Workers, or External Customer
Duration: 3 Days
Language:

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View Details

Overview:

The  Desktop  Support  Specialist  is  a  three-days  entry  level  course  where  delegates develop  a  clear  understanding  of  the  role  and  responsibilities  of  a  Desktop  Support Specialist. They learn about the OnsiteDesktop Support environment and the role that support plays within the organisation and in today's business environment.

They  learn to identify, understand and develop the skills and competencies required of a Desktop Support Specialist :
  • Practical knowledge to improve onsite customer interaction
  • How service level agreements impact workflow and prioritization of requests
  • Seven key steps for effective root cause analysis
  • The ITIL processes of Incident Management , Problem Management and Change Management
  • An overview of Security management and knowledge management
  • Essential time management and problem-solving skills
  • Effective strategies for managing difficult customers

Objective:
The course ensures that Desktop Support Specialists (DSS) work to consistent, recognised industry standards and in line with best practice guidelines. The focus is on Professionalism, Soft-Skills and IT Service Management as these are the skills, competencies and knowledge that a desktop support specialist requires in order to deliver professional and effective on site support.


for any enquiries please contact:

1. NAME: ROZITA MOHD
   Email: rozitam@tnb.com.my

2. NAME: NOOR HASLIZA SAID
   Email: noorhaslizas@tnb.com.my

Target Participant: IT06, TT10 & Technical Support Professionals who Provide In-Person Support to Internal Employess, Remote Workers, or External Customer
Duration: 3 Days
Language:

Human Resource Minister - Training Provider Award 2007
Role Model Company 2013 for Electrical Training Programmes by Manpower Department (JTM)
Energy Industry Award: Training Institution Excellence 2011

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