Courses

Leading Self And Others (Module 1: The Soul Of Success)
BOTC

2 Days

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Overview:
The course is designed to be useful for Young Executive Development Program / Young Executive Transition Program in term on developing leaders in the organization. Current leaders and the leaders to be need to be equipped not only with the leadership knowledge, tools and techniques but also need to be given opportunities to apply and practice what they learn in order to transform their leadership competencies. This course also focused on spiritual perspective use the part of the wisdom principal with the best approach and metholodogy to build up the character of young leaders in TNB facing the future world.
Objective:
In the end of this program, the participants can and able to:

1. Remember and practice 7 the best practices of vibrant workforce.
2. Have the skill to manage the best state or emotions at the workplace.
3. Know how to prevent negatives element affected to the mind and state.
4. Know the relationship between epistemology and linguistic in the character building.
5. Have the holistic world view to give the right direction of life and the meaning of work.
6. Get the experience of pride, trust, appreciate and ownership with the task.
7. Get fresh spiritual experience affected to the workplace.
8. Strengthen esprit de corps, relationship and respects among the participants.
9. Make a ’time line’ and ’the mind picture’ for the individual future performance.


for any enquiries please contact:

1. NAME: SAMIHAH JAAFAR
   Email: samihah.jaafar@tnb.com.my

2. NAME: SITI MAHFUDZA ABD KARIM
   Email: mahfudzaak@tnb.com.my

Target Participant: Executive (YEDP & YETP)
Duration: 2 Days
Language:

Leading Customer Service Excellence
OSHE

2 Days

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Overview:
It costs you five times as much to win a new customer than to keep a current one. But, customers are not loyal by nature and research shows that emotion influences purchase decision six times more than rationale. Connecting to your customers on an emotional level is the key to establishing a lasting relationship with your brand. You must go beyond simply delivering your product, and develop strong bonds with your customers.  It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and expectations and exceeding them, every time.

Service excellence is an attitude engrained in every department and it begins and ends with your people, from cashier to CEO. It requires more than a streamlined customer service department or a slogan on the lunch room wall. Excellence is a consistent, premium service at every level. The following list are top tips that will help you to focus on the most important elements of customer service excellence.
Objective:
At the end of the course, participants will be able to:

  •   Identify  your leadership impact and further develop in your role as you lead your team to elevated levels of service excellence
  •   Generate team commitment  and  empower  your  employees  to own and positively impact your customers’ experience
  •   State  the service recovery process and lead your team to deliver higher levels of customer satisfaction and loyalty
  •   Identify and incorporate the Five Fundamental Principles in Delivering Exceptional Service in your company
  •   Effectively  develop  your  service  employees  through  coaching, recognition and appreciation


for any enquiries please contact:

1. NAME: ILYANA BT ABDULLAH
   Email: ilyana.abdullah@tnb.com.my

2. NAME: SITI AISHAH ABDULLAH
   Email: sitiaishah.abdullah@tnb.com.my

Target Participant: E16-E17
Duration: 2 Days
Language:

Leading Change
BOTC

3

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Overview:

Objective:


Target Participant: E16-E17
Duration: 3
Language:

Human Resource Minister - Training Provider Award 2007
Role Model Company 2013 for Electrical Training Programmes by Manpower Department (JTM)
Energy Industry Award: Training Institution Excellence 2011

TNB Integrated Learning Solution Sdn Bhd - ILSAS
Jalan IKRAM-UNITEN, Karung Berkunci 205,
43650 Bandar Baru Bangi, Selangor, MALAYSIA

T: (+6) 03-8922 7222 F: (+6) 03-8926 4437 E: infoilsas@tnb.com.my

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